Terms & Conditions

The Party Labs Web Site (the "Site") is an online store where you can purchase party decor products or services, such as balloons, party accessories, rental pieces and set-ups provided by or through Party Labs, LLC ("Party Labs"), and is available subject to your compliance with the Terms and Conditions set forth below.

Nothing in this Site shall be construed as creating any warranty or other obligation on the part of Party Labs, and Party Labs maintains the right, at its sole discretion, to terminate service provision with or without cause to a client at any time and withhold acceptance of any order, even after it has been placed. It is essential to recognize that each order is treated as an independent entity, distinct from previous transactions.

Please read the following information carefully before using this site and processing your order. By using this Site and completing your order you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, do not use this Site and complete an order. Party Labs reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time without prior notice. If modifications are deemed important there will be a notification posted on the website for a reasonable length of time.

1. DISCLAIMER OF WARRANTIES

This site, the merchandise, and its contents are provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. These warranties are hereby excluded to the fullest extent permissible by law.

This site includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. all statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content created by Party Labs, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Party Labs. Party Labs does not warrant the accuracy, completeness or usefulness of this information. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

2. LIMITATION OF LIABILITY

This provision applies to the maximum extent permitted by applicable law.

In no event shall Party Labs (including its affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) be liable to you for any incidental, special, punitive, consequential, or indirect damages arising out of or in connection with the products and services, or these terms, however arising including negligence, even if Party Labs or Party Labs’ agents or representatives know or have been advised of the possibility of such damages.

In no event shall Party Labs (including its affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) be liable for any indirect, special, punitive, incidental, exemplary and/or consequential damages (including, but not limited to physical damages, bodily injury, death and/or emotional distress and discomfort) arising out of your use of the products and services, or any products and services requested by you or delivered to you, even if Party Labs or Party Labs’ agents or representatives know or have been advised of the possibility of such damages.

Party labs, its affiliates, retail partners, licensors, suppliers and distributors will not be liable for aggregate liability for all claims relating to the products and services or any products and services requested by you or delivered to you for more than the greater of $100 or the amounts paid by you to Party Labs for the past 12 months of the products and services.

Party Labs is cashless. Party Labs accepts all major credit cards (Visa, MasterCard, American Express, Discover), ApplePay and PayPal as forms of payment. Party Labs does not keep credit cards on file. A client must submit payment at each order. To book and reserve an order, full payment must be made. If not, the order is not scheduled for its delivery.

Coupons, special offers, sale promotions and discounts cannot be used in conjunction with any other offers. Only one promotion can be used per order and are valid for a limited time only. Some promotions may apply to online orders only, as described. All promotional offers apply to merchandise total before delivery, taxes, fees and gratuity. Promotions are non-transferable, have no cash value and cannot be applied towards a previous order. Party Labs reserves the right to change, cancel, discontinue or delete any or all promotions at any time, for any reason at our sole discretion without notice.

Coupons, special offers, sale promotions and discounts only apply to orders placed by the customer directly online at partylabs.us. Coupons, special offers, sale promotions and discounts do not apply to custom orders placed with a stylist’s assistance. Once a promotion has expired, it cannot be applied to previous, existing or future orders.

Party Labs reserves the right to change, cancel, discontinue or delete any or all promotional giveaways at any time, for any reason at our sole discretion without notice. Once a giveaway has ended, the giveaway cannot be reactivated.

All products on partylabs.us, their descriptions and pricing is subject to change at our discretion at any time, without notice. Party Labs reserves the right to modify, suspend or discontinue the sale of a product without notice, at any time. Party Labs is not liable to you or any third party for any change , suspension or discontinuance of any product. In the case that a product is listed at an incorrect price or has incorrect information due to the typographical error or error in pricing or product information received from our suppliers, Party Labs has the right to decline or cancel an order, whether or not it has been paid. Should we cancel your order, we will immediately issue a refund to your payment method and you will be notified. For the safety of Party Labs and its clients, Party Labs uses a third party application for fraud protection purposes. Party Labs is not responsible or liable for any order declined.

Party Labs is an online business, with a vast assortment of products that can easily be purchased online. Party Labs reserves the right to charge a 10% custom fee to all orders in which a Party Labs stylist is required to assist due to customization outside Party Labs’ standard inventory or designs. This applies towards custom design requests as well as any order requiring additional materials and resources that are not offered directly online. Party labs reserves the right to change or remove the custom fee at any time for any reason at our sole discretion without notice.

If available, all tips paid through partylabs.us are distributed among employees following Party Labs’ company policies and rules which are subject to change at any given time or for any reason at our sole discretion. Party Labs reserves the right, at any time, to modify, suspend, or discontinue the policy and rules of their tips disbursement among employees. Tips disbursement, policies and rules of Party Labs are private, and will not be shared. Party Labs has no obligation to provide this information to anyone that is not an employee of Party Labs.

By electing to receive marketing text messages from Party Labs, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from Party Labs (each, a “Text Message”) sent through an automatic telephone dialing system. This may include cart reminder messages. Message frequency may vary. The text service is optional and is not a condition for purchase.

You may opt out of receiving any further text messages from us, at any time, by replying “STOP” to any text message and for help, reply “HELP” to any text message you receive from us. You can also email support@partylabs.us for further assistance. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier.  

Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit SMS messages, you may not receive the Text Messages.  

Neither we nor the wireless carriers (such as AT&T, Verizon, T-Mobile) are not liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your personal cell phone number, your provider’s name, and the date, time and content of your text messages.

This information may be used, by Party Labs, in accordance with our Privacy Policy to contact you and to provide services you request from us. Please refer to our Privacy Policy for more information on how we use telephone numbers.

Should you change or deactivate the phone number your provided, you have the affirmative obligation to notify Party Labs by emailing support@partylabs.us with your updated account information and the phone number(s) associated with your account to prevent Party Labs from inadvertently texting anyone who may acquire your previous phone number(s), as well as any new phone number(s) attached to your account that may receive our standard marketing text messages unless you also choose to unsubscribe from them via the above procedures.

All orders are final and non-refundable 3 days before its scheduled delivery date excluding custom request and floral orders. Custom request orders are final and non-refundable. Delivery times can only be modified based on availability and must be done 3 days before their scheduled date. If your order is not fulfilled due to a force majeure, as described in Section 35, solely a credit will be issued. If your order is not fulfilled due to a non related force majeure circumstance, a refund will be issued. Cancellations must be done via email by emailing support@partylabs.us. Party Labs reserves the right to change or remove the Cancellation Policy at any time for any reason at our sole discretion without notice.

Party Labs cannot guarantee a delivery at an exact time and location and offers a delivery window of 3 hours. The purchaser is responsible for confirming the permission of the delivery to the set location, that includes the permission of latex and foil balloons. Party Labs recommends having the purchaser or recipient onsite to receive the order. Party Labs does not recommend leaving orders unattended at delivery. If the location has a doorman, Party Labs may call the order purchaser or recipient of the order to confirm the doorman is capable of accepting the delivery if necessary. Party Labs does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order. Party Labs will only deliver items included in the order. All Paris312 deliveries arrive bagged and will remain bagged upon delivery. Party Labs is not responsible for unbagging an order, unless the set up option has been selected, for an additional cost.

For any delivery to a building, both commercial or residential, deliveries will be placed in the building lobby or with the doorman, if applicable. Deliveries will not be taken upstairs or into private residences unless instructed prior to delivery. No items will be unbagged, set up, positioned, or adjusted unless a set up option has been selected, for an additional cost.  

Additional decor, alcohol, or food items not purchased through Party Labs will not be delivered. Party Labs is not responsible or liable, if the purchaser and/or the recipient of a delivery experiences any health issues or illness that follows the receiving of an order.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that a delivery will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to an order delivery. Party Labs is not responsible for gaining permission for a delivery under any circumstances, nor is Party Labs responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to an order delivery. If an order is placed and is not permitted on the day of the event, Party Labs is not responsible or liable and will not issue a refund.

Party Labs will only deliver an order once, to one location at the time and place set by the purchaser. If a delivery cannot be delivered for any reason, Party Labs will return the order to production and the purchaser will be notified. If a second delivery is made, the purchaser will incur an additional delivery charge and Paris312 is not responsible for any damages to the order. Party Labs will not pick up and re-deliver an order after the initial delivery. Undeliverable orders will not be refunded.

Party Labs will photograph all delivery orders upon completion for quality control and Party Labs’ portfolio and social media. For privacy, Party Labs will not photograph the receipt nor will they if it is requested. No photos with a person(s) will be shared on Party Labs’ portfolio or social media pages unless consent is given by those photographed. No contact information of the purchaser or client is shared from any photo from a delivery.

Party Labs will replace balloons that may be damaged during the delivery process upon delivery availability during business hours. If not, a refund will be processed on the specific defective balloon. Force majeure, automobile accidents or hazardous conditions that result in the delay or incompletion of a delivery will receive a full refund of the order amount.

Balloons should not remain in bags. Always unbag balloons upon receipt. Party Labs recommends that all balloons be unbagged upon delivery for the best result and prolonged float time. Party Labs is not responsible for condensed float times resulting from balloons left in their bag or for balloons damaged when not unbagged from the Party Labs delivery team.

Changes or cancellations to a delivery must be done via emailing support@partylabs.us.

All deliveries and setups are solely scheduled for the time reserved at checkout. If a delivery or set up address is changed, it is the sole responsibility of the purchaser to notify Party Labs via email at support@partylabs.us at least 24 hours in advance of the date of the delivery or setup. It is at the sole discretion of Party Labs if a delivery or setup can be rerouted. All reroutes and rescheduling requests are subject to availability for both deliveries and setups. If a reroute is requested while the order is already in route to its destination, an extra delivery fee will be charged. If Party Labs has arrived at the location and is then asked to reroute a delivery or set up, an extra delivery fee will be charged. A rerouted delivery or setup must remain within Party Labs’ eligible zip codes which can be found here.

A Party Labs team member is specifically assigned to each setup during the allotted time reserved at checkout. For all setups, it is at the discretion of the purchaser if they want to allow for the setup or forgo it. If the purchaser forgoes set up, they are responsible for setting up on their own. Party Labs will not return at a later time, date, or location to perform the set up. If the purchaser would like the set up at a time or location other than that originally scheduled, a separate setup fee will be charged. Party Labs cannot deliver an order including set up in one time slot, and return at a later time slot to perform the setup. Party Labs does not deliver to one location, return and re-deliver to a new location for a set up. It is at the sole discretion of Party Labs to accept a rescheduled setup time, based on availability.

Installations & setups require access to the space by an on-site contact. If necessary Party Labs may contact the purchaser to seek access to the space. If Party Labs cannot gain access to the space, Party Labs is not responsible or liable and no refunds will be issued for incomplete installations or set ups. Additional fees will incur for a second installation or setup.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that an installation or set up will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to the installation or set up. Party Labs is not responsible for gaining permission for an installation or set up under any circumstances, nor is Party Labs responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to the installation or set up. If an order is placed and an installation or set up is not permitted on the day of the event, Party Labs is not responsible or liable and will not issue a refund. If the client/purchaser is not on-site at the time of the installation or set up, Party Labs will not be responsible for any products described as defective. Party Labs recommends the purchaser or another point of contact on behalf of the purchaser is on-site at the set up. If the purchase or another point of contact is not present, Party Labs may contact the purchaser for instructions, guidance or feedback. In any case, Party Labs will use its best professional judgement of placement in the space and accepts no responsibility, liability and no refunds following the completion of work. If an agreed-upon set up is modified or changed after the order is placed, Party Labs will not take responsibility, liability or issue a refund based on any changes that are made. Party Labs takes no responsibility for any damages to walls or surfaces that are used for an installation or set up. The final installation or setup will not be an exact recreation of the design rendering included in the proposal. When a proposal is approved, changes cannot be made. Additional fees may occur for changes made to a proposal and setup. Party Labs will have no responsibility for any damages to the products after they have been installed. Party Labs is not responsible for any damages arising to the installation site or its products during or after installation.

You agree that a Party Labs team member will use/apply 3M Command products, fishline, ribbons, two-sided adhesive tape, and other necessary products needed to complete installation/setup to your drywall, mirror, fireplace, stairwell, ceiling lighting, kitchen surface or any surface designated for the installation/setup of Party Labs products. If a strike, you agree that Party Labs will remove all items at sole discretion and will discard completely. You agree to assume any risk associated to damages or any type of accidents resulting from this installation/setup or strike, and releases Party Labs (including its affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any and all claims of loss or damage that may arise during this installation/setup or strike. Such releases are without limitation, and include attorneys’ fees, personal injury, property damage, and any other losses or damages suffered by you.

Party Labs does not execute set ups or installations when the height of the set up exceeds 10ft. Party Labs has the right to not perform a set up if the installation exceeds the maximum height, in this case, refunds will not be offered.

The following terms apply to all strikes, regardless of whether it is purchased online or through a custom design order. It is the sole responsibility of the purchaser to organize the strike date and time with the hotel, venue, restaurant or space. If on the day of the strike, Party Labs cannot gain access or permission to the space, Party Labs is not responsible or liable and will not issue a refund on any strike. An additional fee will be charged for a second strike. Changes to the time of, or the addition of, a strike to an order can be accommodated at an additional fee based on availability. Party Labs will strike and destroy any and all Party Labs products at a strike. If the client does not want certain products or items discarded at the time of the strike, the client must make sure to take items they wish to keep before Party Labs begins the strike process. Party Labs will not strike non-Party Labs decor items. Party Labs will begin the strike at the time agreed upon. A delay or change in strike time can be accommodated based on Party Labs’ availability and will result in an additional fee. For orders requesting a strike, the client is responsible for any damages or losses to Party Labs equipment that may be left on-site prior to the pickup of materials at the end of an event. Party Labs does not offer delivery services for stricken items. If a client does not hire Party Labs to strike the order, Party Labs is not responsible, liable and will not issue any refunds for any type of damages to surfaces, materials or personal incident occurred during the client’s takedown process.

The following terms apply to all tear downs, regardless of whether it is purchased online or through a custom design order. It is the sole responsibility of the purchaser to organize the tear down date and time with the hotel, venue, restaurant or space. If on the day of the tear down, Party Labs cannot gain access or permission to the space, Party Labs is not responsible or liable and will not issue a refund on any tear down. An additional fee will be charged for a second tear down. Changes to the time of, or the addition of, a tear down to an order can be accommodated at an additional fee based on availability. Party Labs will tear down and destroy any and all Party Labs products at a tear down. If the client does not want certain products or items discarded at the time of the tear down, the client must make sure to take items they wish to keep before Party Labs begins the tear down process. Party Labs will not tear down non-Party Labs decor items. Party Labs will begin the tear down at the time agreed upon. A delay or change in tear down time can be accommodated based on Party Labs’ availability and will result in an additional fee. For orders requesting a tear down, the client is responsible for any damages or losses to Party Labs equipment that may be left on-site prior to the pickup of materials at the end of an event. Party Labs does not offer delivery services for tear down items. If a client does not hire Party Labs to tear down the order, Party Labs is not responsible, liable and will not issue any refunds for any type of damages to surfaces, materials or personal incident occurred during the client’s takedown process.

Outdoor orders are not guaranteed and non refundable. Weather conditions can affect the integrity of the set up and products. Cold weather, warm weather, wind, humidity, rain, sleet, snow, and direct exposure to sunlight can affect the products and/or the mechanics of the set up.

If a COI (Certificate of Insurance) is required for a delivery, it is the sole responsibility of the purchaser to inquire for one from Party Labs at least 72 hours in advance of the delivery. The purchaser must provide any specific instructions and requirements for the COI to Party Labs at that time. Party Labs is not responsible for retrieving any specific requirements for a venue or building’s COI.

A standard COI can be provided upon request by Party Labs. Under no circumstance can the terms of Party Labs’ standard COI be changed or amended.

If Party Labs is not properly notified that an order requires a COI and the delivery or set up is refused, Party Labs is not responsible or liable and no refunds will be issued.

Personal information transmitted to Party Labs will be treated in accordance with our Privacy Policy.

18.1. Outside Vendors

Party Labs does not accept or work with external products and/or products not purchased or not offered by Party Labs. This includes ribbons, weights, tassels, garlands and photographs.

18.2. Pets

Party Labs is not responsible for product defects for any pet party supply from a third-party supplier. Given the material and nature of balloons and florals, Party Labs balloon decor is not intended to be bitten, licked or ingested by any pet. Party Labs recommends properly disposing of balloon decor and keeping trash away from pets. Party Labs recommends supervising your pet at all times when using Party Labs decor products. Party Labs is not liable for any incidents, injuries or damages caused to your pet when using any Party Labs products.

18.3. Hi-Float and Inflation

Hi-Float sealant is included and applied to any helium filled latex balloon order. Hi-Float does not guarantee an extended float time on a balloon. Inflation, with helium or air, depending on the product, is included in all balloon orders. Party Labs does not inflate balloons from any outside vendor or supplier. Party Labs does not supply helium or helium tanks for purchase or rent.

18.4. Glossy & Matte Finish

Latex balloons upon first inflation, will have a glossy surface. Some designs will also look translucent. This finish can be temporary and the balloons may begin to appear to have a matte or opaque finish. These changes are a result of oxidation. This change in look is standard for all balloons.

18.5. Foil Balloons

Party Labs does not recommend or endorse the re-use of products after initial use, especially balloons. If a client decides to re-use a balloon product and is unsuccessful, Party Labs is not responsible.

18.6. Ceiling Balloons

Ceiling balloons are sensitive to their environment and are recommended for flat, dry-wall surface ceiling. Ceiling balloons are not suitable on popcorn ceilings, raw wood and brick surfaces. Party Labs are not responsible for balloons that may pop on ceilings. Party Labs recommends ceiling balloons to be delivered on the day of the event, and is not responsible for deflated balloons or popping for ceiling balloons used the following day. Party Labs does not recommend the use of candles in the room where ceiling balloons are used, as smoke circles may result. Party Labs is not responsible for any smoke circles or damage to ceilings that may occur. Ceiling balloons include a ribbon length of 7.5ft. Party labs will not cut/adjust the ribbon length unless the client has opted for setup, at an additional cost.

18.7. Balloon Columns

For balloon columns used outdoors, the shrinkage process will occur at a faster rate. Party Labs is not responsible for shrinkage for balloon columns used outdoors. Removal of columns is not included and is available at an additional cost.

18.8. Balloon Arches

For balloon arches used outdoors, the shrinkage process will occur at a faster rate. Party Labs is not responsible for shrinkage for balloon arches used outdoors. Balloon arches using aeropoles or flexpoles require a mandatory strike following the event. If any damages are made to the materials during the event, Party Labs is not responsible. Clients will incur additional charges for replacing damaged items. Organic balloon arches do not have a fixed amount of balloons and the design interpretation is completely left in the hands of Party Labs.

18.9. Balloon Backdrops

Party Labs recommends installation for all balloon backdrops. If a purchaser forgoes installation, Party Labs is not responsible for any damage the backdrop may cause to walls or surfaces.

18.10. Vinyl Balloons

Party Labs recommends vinyl message balloons to be used on the day of the event. The vinyl message is a temperature sensitive product, and is not guaranteed to last 24 hours past delivery. For balloon orders with personalization, the purchaser is solely responsible for providing the personalized message or logo if applicable for the order. Failure to do so will result in the order being fulfilled, without the logo/personalization, for the cost of the item. If there is an error with the personalized message or logo, Party Labs is not responsible. If an adjustment needs to be made to the message or logo, Party Labs will accommodate the request based on availability. Party Labs will not issue a refund on any personalized balloons.

18.11. Balloon Bouquets

Due to the nature of balloons, and their ability to shift during slight movements, Party Labs does not guarantee the balloon bouquet will look exactly like the picture shown online when ordering. Balloon Bouquets are recommended to use on the day of the event and are not guaranteed to float past the day of the delivery.

18.12. Gender Reveal Balloons

For all Gender Reveal balloon orders, it is the sole responsibility of the purchaser to provide Party Labs with the gender at least 24 hours prior to the order delivery date. If not, the order cannot be completed and will not be refunded. Gender Reveal results must be provided via email only, to support@partylabs.us, and must include the name and order number. Party Labs is not responsible for obtaining the gender for any order. Gender Reveal results are only accepted via email and cannot be received via postage mail, over the phone or in person.

If the incorrect gender is provided, Party Labs is not responsible or liable and a refund will not be issued.

For the best experience, Party Labs recommends Gender Reveal Balloons to be popped within the first 2-3 hours following the reception of the order. The experience and longevity may be compromised and not guaranteed if the gender reveal popping balloon is popped the following day.

18.13. Rentals/Equipment

It is the responsibility of the client to maintain the condition of all rentals and equipment ordered and provided from Party Labs. Failure to do so will result in additional charges at the cost of that item.

18.14 Party Supplies

Party Labs is not responsible for product defects for any party supply from a third-party supplier.

If there is a product defect for a Party Labs manufactured item, a replacement can be made or refund will be processed. Party Labs will accept returns on party supplies in its original packaging, conditions and accompanied with the original order number. Open packages will not be accepted for a return and refund.

18.15 Gift Notes

If a purchaser chooses to add a gift note to an order, Party Labs will follow the instructions and spelling exactly how it is transcribed by the purchaser. If there is an error with the personalized message, Party Labs is not responsible. If an adjustment needs to be made to the message, Party Labs will accommodate the request based on availability. Party Labs will not issue a refund on order with an incorrect personalized message.

18.16 Eco-Policy

Party Labs is always striving to implement policies and procedures with our teams to maintain an eco-concious workplace. While the reuse and recycling processes can be complex from a manufacturing and logistics standpoint, we do our best to work with partners that uphold our standards.

For balloon orders, if the exact product of a design is unavailable, Party Labs may substitute for another color. This pertains to balloons, weights, ribbon and tassel colors. Should substitutions be made, the overall color palette, shape & design will remain the same.

20.1. Balloon Float Time Indoors

Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times. Changing conditions mean that on some balloons may float for only one day, and on other occasions the same balloons may float for several. We guarantee that your balloons will be delivered in good condition, but float times are not guaranteed.

Giant Balloons: Best up to 3 days, can last up to 5 days.
Gender Reveal Popping Balloons: Best up to 5 hours.
11in Bouquets: Best up to 2 days, can last up to 3 days.
16in Bouquet: Best up to 3 days, can last up to 5 days.
24in Centerpiece: Best up to 3 days, can last up to 5 days.
16in Air letters: Best up to 3 days, can last up to 5 days.
Foil balloons: Best up to 3 days, can last up to 5 days.
Column/Table runner: Best up to 3 days, can last up to 5 days.
Floating Arch: Best up to 1 day, can last up to 2 days.
Balloon Garland/Arches (Air Filled): Best up to 3 days, can last up to 5 days.
Backdrop: Best up to 3 days, can last up to 5 days.
Floor Balloons: Best up to 3 days, can last up to 5 days.
Ceiling Balloons: Best up to 1 day, can last up to 2 days.
Number Bouquets: Best up to 2 day, can last up to 3 days.

20.2. Balloon Float Time Outdoors

Indoor float times do not apply once balloons are taken outside. Party Labs is not responsible for any products installed or taken outdoors. Direct sunlight may make balloons pop, and cold environments may shrink them. Longevity of any kind is not guaranteed for balloons taken outside.

In the event that an order is damaged or is defective, Party Labs offers a replacement or issues a store credit or refund, as agreed upon with the purchaser, based upon availability. Party Labs must receive communication via email at support@partylabs.us on the day of the delivery, with a photograph of the damaged or defective item in order to be eligible for a replacement, credit or refund. It is at the sole discretion of Party Labs if a replacement, credit or refund may be issued. Party Labs may ask for the purchaser to provide photographic confirmation of any damage or defective product. Failure to do so may result in no replacement, credit or refund being issued.

22.1. Balloons

Helium from a balloon should not be inhaled. While helium is not toxic nor flammable, breathing it in can result in asphyxiation (loss of consciousness due to insufficient oxygen). Party Labs does not recommend or suggest releasing latex or mylar (foil) balloons into the air. Mylar balloons entangled in electric lines can result in power failures. Children under 8 years old can choke or suffocate on un-inflated or broken balloons. Adult supervision is required. Discard broken balloons immediately. Party Labs balloons/balloon arrangements may include natural latex rubber, which may cause allergic reactions.

22.2. Party Accessories

Party accessories may contain small parts and are not intended to be used as toys. Small parts may cause children to choke or suffocate. For all third-party non-Party Labs manufactured items, manufacturers may alter their product packaging and materials may contain more and/or different information than that shown on our website. Party Labs recommends reading all labels, warnings, and directions before using products.

Balloons look their best when they are at their freshest point. Schedule your delivery time on the same day as your event when possible. Balloon orders can be placed for same day or next day delivery, based off of availability.

You agree to defend, indemnify and hold harmless Party Labs and its officers, directors, employees, agents, shareholders, affiliates, and retail partners of any liability, fines, penalties, losses or other damages whatsoever including attorney and expert fees and shall defend Party Labs LLC against any and all claims arising from 1) your violation of applicable US or foreign laws, 2) breaching this agreement, 3) fraud you commit, 4) your misconduct or gross negligence.

This website is controlled from the offices within the United States. Party Labs makes no representation that content or materials in this website are appropriate or available for use in other jurisdictions. Access to this website content or materials from jurisdictions where such access is illegal is strictly prohibited. If you choose to access this website from other jurisdictions, you do so at your own risk. You are always responsible for your compliance with applicable laws. The laws of Georgia will govern the content and materials contained in this website, without giving effect to any principles of conflicts of laws and excluding the United Nations convention on the international sale of goods. You agree to submit to the exclusive jurisdiction of the state and federal courts of Georgia in relation to any claim, dispute or difference arising from these terms, and you agree to waive any right of removal or transfer whether due to forum non conveniens or other reason.

The copyrights in all text, images, screens and other materials provided on this website (collectively, the "Materials") are owned by Party Labs and/or by third parties. None of the Materials may be copied, distributed, displayed, downloaded, or transmitted in any form or by any means without the prior written permission of Party Labs or the copyright owner. Unauthorized use of any Materials contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or other regulations and statutes. If you believe that any of the Materials infringe on any of your intellectual property rights, please contact Party Labs immediately at the address provided below. Except as expressly provided herein, Party Labs and the third parties reserve all rights with respect to the Materials, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations, including but not limited to the right to terminate accounts of any user who has infringed a third party’s copyright. Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to Party Labs’ Designated Agent. All inquiries not relevant to the following procedure will not receive a response.

Trademarks and service marks that may be referred to on this Site are the property of Party Labs or their respective owners. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without our written permission. The name of Party Labs or the Party Labs logo may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this website, without prior written permission. You are not authorized to use our logo as a hyperlink to this Site unless you obtain Party Labs’ written permission in advance.

Party Labs does not hold or preserve credit card or payment information. Party Labs may preserve other information you provide. Party Labs may also disclose information you provide if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) complete your transaction; (b) comply with legal process; (c) enforce these Terms and Conditions; (d) respond to claims that any materials on this website violate your rights or the rights of third parties; (e) protect the rights, property, or personal safety of Party Labs, its users and/or the public; or (f) in the event that all or substantially all of Party Labs’ assets are acquired by a third party.

You agree not to: (a) decompile, reverse engineer, disassemble, modify, reduce the Site to human perceivable form or create derivative works based upon the Site or any part thereof; (b) disable any licensing or control features of the Site; (c) introduce into the Site any virus or other code or routine intended to disrupt or damage the Site, or alter, damage or delete any Materials, or retrieve or record information about the Site or its users; (d) merge the Site or Materials with another program or create derivative works based on the Site or Materials; (e) remove, obscure, or alter any notice of the copyright or other proprietary legends on the Site or Materials; (f) sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the Materials or access to the Site to others; (g) use, or allow the use of, the Site or the Materials in contravention of any federal, state, local, foreign or other applicable law, or rules or regulations of regulatory or administrative organizations; or (h) otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Site. Except as expressly provided herein, Party Labs and the third parties reserve all rights with respect to the Site, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations.

You shall not access or use the Site by means of any automated program, expert system, electronic agent or “bot,” and shall not give any person or entity access to the Site.  

You can create an account for this Site, which you can use to make purchases, sign up for our mailing list (which can include special offers), and enter comments on our blog. In order to create an account, we will need your name, shipping address, e-mail address, phone number and your password. This information is governed by our Privacy Policy.

Passwords may not be shared or used by more than one individual. It is each individual user’s responsibility to remember and protect such password and not to disclose it to any other person. Remember to choose a strong password, including numbers, capital letters, special characters, etc., and one that is not typically found in a dictionary.

Party Labs may collect and aggregate data about your usage of the Site, and Party Labs shall be the sole owner of such information.  

Although Party Labs controls a few hyperlinks on the Site, some links within this Site may lead to third-party sites. Party Labs includes these third-party links solely for your convenience. The presence of a link does not imply an endorsement of the linked site, its operator, or its contents, or that Party Labs is in any way affiliated with the linked site. The Site does not incorporate any materials appearing on such linked sites by reference. Party Labs reserves the right to terminate a link to a third-party website at any time. The third-party sites are not controlled by Party Labs and may have different terms of use and privacy policies, which Party Labs encourages you to review.

Party Labs will not be liable for any delay or failure to perform its obligations hereunder caused by an event of natural disaster, pandemics, casualty, acts of God or public enemy, riots, terrorism, computer viruses, power outages, governmental acts or such other event of similar nature that is beyond its reasonable control.

At this Site Party Labs makes no active effort to collect personal information from individuals under the legal age under the laws of the United States or any other applicable state or jurisdiction. Party Labs requires that Site users must be of legal age to use the Site.

Party Labs is not authorized to do business in every jurisdiction. Information published on this Site may contain references or cross-references to goods or services that are not available in your state or country.

We are not responsible for typographical errors, omissions or information that is not accurate, complete or current on this site relating to product information, product description, pricing, promotions, discounts, availability or any other content (including, but not limited to, copy, text, logos, images, icons, suggestions, ideas). Party Labs reserves the right to correct, modify or remove any errors, inaccuracies or omissions and to change or update information and pricing at any time without prior notice (including after submission of order). We may provide recipes, party planning tips, ideas, suggestions and other content on our blog or website. We are not responsible for inaccuracies, errors, or omissions of such content. You agree to follow recipes, ideas, tips, and suggestions at your own risk.

You are able to submit content (including, without limitation, copy, text, logos, images, icons, suggestions, ideas) on the site. You must provide information that is current, accurate, true, and complete. You are solely responsible for the content you submit in terms of its reliability, originality, accuracy, appropriateness, and legality. You may not submit content that:

Is confidential, abusive, offensive, violent, pornographic, or criminal;
Is for advertisement, solicitation, commercial purpose, marketing, self-promotion, political views or political purposes;
Impersonates others, or leads to believe that the content is coming from someone other than yourself;
Contains personal information, except where specifically asked;
Speaking on behalf of Party Labs, or expressing opinions concerning Party Labs on behalf of its employees or owners by means of impersonation;
Violates trademark, copyright or any other laws;
Contains chain of letters of any kind;
Is false information.

If you decide to provide us with comments or reviews (including, without limitation, feedback, notes, messages, tips, ideas, suggestions, corrective actions, or other communications) you give us the right to edit your comments and to republish them without compensation to you or any other person. By providing comments, you warrant that you have the right to provide the information and that all moral rights in the uploaded materials have been waived. Of course, since you intend for your comments to be public, you understand that you have no expectation of privacy in those comments.

You recognize and agree that by using this site or sending emails to Party Labs you are communicating electronically with Party Labs and consent to receive electronically, by means of email or other, any communications related to your use of this site. All notices from Party Labs intended for receipt by a customer are deemed delivered and effective when sent to the email address provided to Party Labs.

You agree that these Terms and Conditions including Policies shall be governed and construed in accordance with the laws of the State of Georgia and to be performed within Forsyth county, without giving effect to any choice of law principles.

By using this website you acknowledge that you have read and understood these Terms and Conditions and that you agree to be bound by its terms and conditions. You further agree that these Terms and Conditions, together with the Privacy Policy, which is hereby incorporated into these Terms and Conditions by reference, constitute the complete and exclusive statement of the Terms and Conditions between you and Party Labs and supersedes all other proposals or prior agreements oral or written, and any other communications relating to the subject matter of these Terms and Conditions. If any provision of this Agreement is found unenforceable, it shall not affect the validity of these Terms and Conditions, which shall remain valid and enforceable.

For further information, or inquiries about our Terms and Conditions, please contact:

470-439-4550
support@partylabs.us